Refund & Returns Policy – EverPaw

Returns

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To initiate a return, you must first contact us at helpeverpaw@gmail.com and wait for return authorization before sending any item back. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 5–10 business days using the original payment method. Depending on your bank or payment provider, processing times may vary.

We reserve the right to reject a refund if the item shows signs of use, damage not caused by us, or is missing parts.

Return Shipping Costs

If the return is due to reasons unrelated to an error on our part (such as a change of mind, the product no longer being needed, or an order placed by mistake), the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable.

If the product was received as described and in perfect working condition, the original shipping costs will not be refunded.

Order Cancellations

Once an order has been placed, it is immediately processed through our logistics system to ensure fast shipping.

For this reason, orders cannot be modified or canceled once they have been confirmed.

Unclaimed, Refused, or Undeliverable Orders

If a package is unclaimed, refused, or returned to the sender due to an incorrect address, failed delivery attempts, lack of response from the customer, or failure to collect the package, the customer will be responsible for any reshipping costs.

If the order is returned to our facility and a refund is requested, the original shipping costs will not be refunded.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Damaged, Missing, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery and provide clear photos or videos as evidence.

After reviewing your claim, we may offer a replacement, a partial refund, or a full refund, as appropriate. Claims submitted without supporting evidence may not be accepted.

Shipping Delays

Delivery times are estimates only and may vary due to customs procedures, carrier delays, or periods of high demand.

We are not responsible for delays caused by third-party shipping carriers or customs clearance procedures.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, customers agree to contact us directly to attempt to resolve the issue.

Unauthorized chargebacks may result in an investigation of the order and the denial of refund eligibility.

Risk of Loss

All orders are shipped with a tracking number. Once the shipping carrier marks the order as delivered, responsibility for the package transfers to the customer.

We are not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

Contact

If you have any questions regarding returns or refunds, you can contact us at:

Email: helpeverpaw@gmail.com